Returns
We want you to love your Little Sonny seat. If it's not quite right, our 14-day returns policy makes it simple to return.
Change of Mind Returns
You may return your item within 14 days of delivery if you change your mind. The item must be unused, in its original packaging, and in resellable condition. You are responsible for the cost of return postage on change-of-mind returns. Once we receive and inspect the returned item, we will process your refund to your original payment method within 5 working days.
Faulty or Damaged Items
If your item arrives faulty or damaged, contact us at hello@littlesonny.com within 7 days of delivery with photos of the fault. We will offer a refund or replacement, and cover the cost of return postage where applicable.
How to Start a Return
Simply click the "Start a return" button below to initiate a return to us. You will be asked to provide reasoning and where relevant, description and imagery of any defects.
Start a returnRefunds
Refunds are issued to the original payment method. Please allow 5 working days for the refund to appear, depending on your bank or card provider.
Contact
Questions about returns can be sent to hello@littlesonny.com.
Returns
We want you to love your Little Sonny seat. If it's not quite right, please read our Australian returns information below.
Change of Mind
We do not offer refunds or returns for change of mind on orders shipped to Australia.
Faulty or Damaged Items
If your item arrives faulty or damaged, contact us at hello@littlesonny.com within 5 days of delivery with photos of the fault. We will offer a refund, or a replacement if you prefer, once the fault has been evidenced. Where applicable, we will cover the cost of return postage.
How to Start a Claim
Email hello@littlesonny.com with your order number, photos of the fault, and a description of the issue.
Refunds
Refunds are issued to the original payment method. Please allow 5 working days for the refund to appear, depending on your bank or card provider.
Contact
Questions can be sent to hello@littlesonny.com.